The Pharmacy at Holy Family Hospital & Research Centre operates 24×7 under the supervision of registered pharmacists, ensuring uninterrupted access to medicines for both inpatients and outpatients.
With a strong focus on patient safety and quality care, the department follows a Hospital Drug Formulary aligned with the National List of Essential Medicines (NLEM). Through efficient inventory management systems like ABC and VED analysis, the pharmacy ensures optimal stock availability while maintaining a zero-expiry environment through continuous monitoring and timely interventions.
The department is committed to rational, cost-effective medication use and works closely with clinicians to support safe and effective treatment outcomes.
- Comprehensive Medication Services : Provision of pharmaceutical, surgical, and consumable items for IPD and OPD patients.
- Rational Drug Use : Medication practices guided by NLEM and monitored through the Pharmacy & Therapeutics Committee.
- Clinical Pharmacy : Active monitoring of medication errors, enhancing patient safety and promoting optimal therapy outcomes.
- Medication Safety Systems : Segregation of Look-Alike/Sound-Alike, high-risk, emergency, and cold-chain medicines with alert-based dispensing protocols.
- Inventory Excellence : Efficient stock control ensuring uninterrupted availability and zero expiry through systematic monitoring.
- 24×7 Accessibility : Round-the-clock pharmacy services ensuring medicines are available at all times.
- Home Delivery Services : Medicine delivery within a 10 km radius, ensuring convenience and continuity of care.
- Faster OPD Experience : Improved turnaround time through integrated billing and digital payment systems, reducing waiting times.
- Affordable Care : To further support and encourage patient access to essential medications, the pharmacy introduced a 10% discount on all prescriptions, benefiting a wide range of patients. This initiative has not only made medications more affordable but has also contributed to a stronger relationship between the pharmacy and patients, ensuring they receive the right treatments at competitive prices.
The department actively participates in external quality assurance programs such as External Quality Assessment Scheme (EQUAS) multiple times a year to maintain the highest diagnostic standards.
- Quality Assurance: Regular IPD and OPD audits, along with continuous monitoring of quality indicators to ensure patient safety.
- Trained & Skilled Team : Pharmacists undergo regular training to stay updated with best practices in medication management.
- Patient Education : Distribution of information leaflets to promote safe and informed use of medicines.
- Community Initiatives : Active participation in awareness programs such as World Pharmacist Day and Patient Safety Day.
- Awards & Recognition : Recipient of “Productivity Culture Champion”, “Excellence in Clinical Services”, 5S Implementation Award, and Diamond-level PDQ Pharmacy Excellence Certification by Bureau Veritas.