The discharge process begins once the treating consultant assesses the patient and confirms that they are medically fit to be discharged.

Consultant writes discharge notes in the IP File.

After the doctor’s discharge order:

The complete medical file is forwarded to the Billing Department.
The billing team compiles all charges incurred during the hospital stay, including: Room charges, Procedures, Investigations, Medications and Other hospital services

After the bill is prepared:
The ward provides a discharge notification confirming that all ward‑related activities are closed. The final bill is then prepared and sent back to the ward.

Simultaneously, the Discharge Summary is prepared in the respective ward by the Resident Medical Officer (RMO) which is printed after the final bill gets ready.

Once the ward receives the bill:
Cash Patients: The bill is handed over to the relatives for payment.
TPA / Insurance Patients: Signatures are taken from the relatives.

The complete file, along with reports and discharge card, is sent to the TPA Department for further processing/faxing.

Any pending cash dues or in the case of insurance (TPA) patients, any differential or non approved amount not covered by the insurance provider, must be settled by the patient or their authorized relatives.

Payments can be made as follows:

• Card Payment: Can be done in the ward itself
• Cash Payment: To be made at the Central Lobby Cash Counter
• At the time of discharge, only Cash and Card payments are accepted.

In case of any refund: Relatives must visit the Central Lobby Cash Counter.

Refund policy:
Up to ₹15,000: Paid in cash
Above ₹15,000: Refunded via bank transfer within 3 working days
Bank details must be provided at the cash counter to process the refund.

Once payment is completed:

Nursing staff explain the discharge card and medication instructions to the patient and relatives. IV lines and other medical attachments are safely removed.

Before leaving the hospital, patients/relatives receive:

Discharge Summary
All relevant diagnostic and investigation reports (if available)
These documents are important for future medical care and follow‑up visits.

Patients and relatives are advised to:

Check the room, cupboards, and bedside area for personal belongings Ensure all valuables, documents, and medications are collected

At Holy Family Hospital, we value your feedback:

Patients or relatives are encouraged to fill out the Patient Feedback Form before discharge. Feedback is confidential and helps us improve patient care and services.

After clearing all hospital dues and completing the above steps, the patient is formally discharged and may leave the ward.